![](/documents/796003/833356/JPG+TOOGLE-03+%281%29.jpg/540beaaa-fbdd-4f46-464a-716e29e9a1ee?t=1620283359181)
10 COMMITMENTS AS CLEAR AS MADRID'S WATER
As we want to speak to you clearly and offer you more solutions for your needs, we have taken another step in our relationship with you. We assume 10 commitments with which to continue providing you with a quality, fair and transparent service. 10 commitments as clear as the water of Madrid.
CANAL IN 60 SECONDS
The care of our rivers begins in thewaste water treatment plants and continues in our laboratory in Majadahonda, where we analyze the water that we return to the rivers. Julio Rodrigo explains what the analysis of treated waste water consists of and why it is so important for the environment.
Transparency
TRANSPARENCIA
Nuestra misión es potenciar la transparencia, el buen gobierno y el compromiso con la sociedad.
TRANSPARENCIA
Nuestra misión es potenciar la transparencia, el buen gobierno y el compromiso con la sociedad.
TRANSPARENCY
Canal de Isabel II, S.A. is included within the scope of Law 19/2013, of December 9, on Transparency, Access to Public Information and Good Governance and of Law 10/2019, of April 10, on Transparency and Participation of the Community of Madrid. These rules regulate in detail the information that must be actively publicized, as well as the right of every citizen to request access to public information.
Moreover, Canal de Isabel II, SA, as a provider of an essential public service, and as a Public Company belonging to the Institutional Administration of the Community of Madrid, is strongly committed to transparency, as this is one of the essential values ¿¿for the Institutions and the different Administrations to be perceived by citizens as their own, close and open to their needs and expectations.
In this section you can find all the information published actively by our Entity, as well as that related to the exercise of the right of access to public information, in the event that you may require additional information.
INSTITUTIONAL, ORGANISATIONAL AND PLANNING INFORMATION
![informacion institucional](/documents/20143/1624667/Dest+color+08_morada.jpg/50aac7e7-215c-87db-f946-eda409b81019?t=1576675545957)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Institutional information
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![organigrama](/documents/20143/1624670/Dest+color+05_Organigrama.jpg/594237fd-a130-fdd8-f295-948c249124a6?t=1576666482985)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Organisational information (Only in Spanish)
![Documento pdf](/documents/20143/0/ico-document-white.png/020bfd57-5844-c0a8-137e-2723ea54e325?t=1516706311602)
![organigrama](/documents/20143/1624673/Dest+color+12_Consj+admin_gris.jpg/c988996e-09f2-fc97-922f-67ad60a46daa?t=1576675680088)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Organisation chart
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![](/documents/20143/721074/altos-cargos.jpg/ea7c823e-bb8c-45be-b26b-f39e94244eb1?t=1562140657458)
![empleo](/documents/20143/1776440/Dest+color+09_empleo-formacion_verde.jpg/a87a8f10-5cc5-576b-3235-c4a98baf6498?t=1576759678265)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Public employment (Only in Spanish)
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![patrimonio](/documents/20143/1624679/Dest+color+06_Patrimonio+historico+%281%29.jpg/5253050b-c2a5-b82c-b72c-61346ac30877?t=1576675745538)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Propietary Information
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![planificación y programación](/documents/20143/1624682/Dest+color+03_turquesa.jpg/13190ca6-bdb2-41ac-256a-227d80413ffd?t=1576675779303)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Planning and programming
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![informacion institucional](/documents/20143/1624667/Dest+color+08_morada.jpg/50aac7e7-215c-87db-f946-eda409b81019?t=1576675545957)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Institutional information
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![organigrama](/documents/20143/1624670/Dest+color+05_Organigrama.jpg/594237fd-a130-fdd8-f295-948c249124a6?t=1576666482985)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Organisational information (Only in Spanish)
![Documento pdf](/documents/20143/0/ico-document-white.png/020bfd57-5844-c0a8-137e-2723ea54e325?t=1516706311602)
![organigrama](/documents/20143/1624673/Dest+color+12_Consj+admin_gris.jpg/c988996e-09f2-fc97-922f-67ad60a46daa?t=1576675680088)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Organisation chart
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![](/documents/20143/721074/altos-cargos.jpg/ea7c823e-bb8c-45be-b26b-f39e94244eb1?t=1562140657458)
![empleo](/documents/20143/1776440/Dest+color+09_empleo-formacion_verde.jpg/a87a8f10-5cc5-576b-3235-c4a98baf6498?t=1576759678265)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Public employment (Only in Spanish)
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![patrimonio](/documents/20143/1624679/Dest+color+06_Patrimonio+historico+%281%29.jpg/5253050b-c2a5-b82c-b72c-61346ac30877?t=1576675745538)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Propietary Information
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![planificación y programación](/documents/20143/1624682/Dest+color+03_turquesa.jpg/13190ca6-bdb2-41ac-256a-227d80413ffd?t=1576675779303)
![modulo transparencia1](/documents/20143/1624658/Icono_Institucional.png/62e2213c-8dea-20a7-a27e-3eb7d54f54db?t=1576674153080)
Planning and programming
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
ECONOMIC-FINANCIAL INFORMATION, CONTRACTS AND AGREEMENTS
![informacion economica-financiera](/documents/20143/1624694/Dest+color+07+informacion-economica_morada+%281%29.jpg/d71dffd4-f042-c3e0-47f4-fc1dc720bbd1?t=1576676064572)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%281%29.png/2ee31c81-30ef-d95b-752c-b71f9f9b957e?t=1576759091628)
Economic-financial information
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![ayudas y subvenciones](/documents/20143/1624697/Dest+color+01_gris.jpg/27e507e1-ec4a-e021-3935-be26281d0234?t=1576668584449)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%284%29.png/7a5c494a-91e6-d459-a1a6-6563a62d5f83?t=1576759091836)
Aid and subsidies
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![Contratación de obras públicas](/documents/20143/1624700/Dest+color+02_tuquesa.jpg/05745218-b11c-d05c-547b-d5eac7cd6cd8?t=1576676237869)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%284%29.png/7a5c494a-91e6-d459-a1a6-6563a62d5f83?t=1576759091836)
Public works
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![contratos](/documents/20143/1626703/Dest+color+11_contratos.jpg/04df2c82-ada9-893c-96d4-403d7d1fcf28?t=1576668626438)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%284%29.png/7a5c494a-91e6-d459-a1a6-6563a62d5f83?t=1576759091836)
Contracts
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![Agreements](/documents/20143/1626709/Dest+color+10_convenios.jpg/0f807bb0-fad2-fdad-8a29-0d2a596ad3aa?t=1576668645798)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%284%29.png/7a5c494a-91e6-d459-a1a6-6563a62d5f83?t=1576759091836)
Agreements
![Documento pdf](/documents/20143/0/ico-document-white.png/020bfd57-5844-c0a8-137e-2723ea54e325?t=1516706311602)
![encomiendas](/documents/20143/1626706/informacion-financiera+%281%29_gris.jpg/e662ef2f-5b8e-f425-1214-9feac772cbbb?t=1576676955533)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%285%29.png/914373ff-0db2-5330-b000-3aad6f893350?t=1576759091901)
Orders and assignments made to own means
![Documento pdf](/documents/20143/0/ico-document-white.png/020bfd57-5844-c0a8-137e-2723ea54e325?t=1516706311602)
![informacion economica-financiera](/documents/20143/1624694/Dest+color+07+informacion-economica_morada+%281%29.jpg/d71dffd4-f042-c3e0-47f4-fc1dc720bbd1?t=1576676064572)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%281%29.png/2ee31c81-30ef-d95b-752c-b71f9f9b957e?t=1576759091628)
Economic-financial information
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![ayudas y subvenciones](/documents/20143/1624697/Dest+color+01_gris.jpg/27e507e1-ec4a-e021-3935-be26281d0234?t=1576668584449)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%284%29.png/7a5c494a-91e6-d459-a1a6-6563a62d5f83?t=1576759091836)
Aid and subsidies
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![Contratación de obras públicas](/documents/20143/1624700/Dest+color+02_tuquesa.jpg/05745218-b11c-d05c-547b-d5eac7cd6cd8?t=1576676237869)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%284%29.png/7a5c494a-91e6-d459-a1a6-6563a62d5f83?t=1576759091836)
Public works
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![contratos](/documents/20143/1626703/Dest+color+11_contratos.jpg/04df2c82-ada9-893c-96d4-403d7d1fcf28?t=1576668626438)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%284%29.png/7a5c494a-91e6-d459-a1a6-6563a62d5f83?t=1576759091836)
Contracts
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![Agreements](/documents/20143/1626709/Dest+color+10_convenios.jpg/0f807bb0-fad2-fdad-8a29-0d2a596ad3aa?t=1576668645798)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%284%29.png/7a5c494a-91e6-d459-a1a6-6563a62d5f83?t=1576759091836)
Agreements
![Documento pdf](/documents/20143/0/ico-document-white.png/020bfd57-5844-c0a8-137e-2723ea54e325?t=1516706311602)
![encomiendas](/documents/20143/1626706/informacion-financiera+%281%29_gris.jpg/e662ef2f-5b8e-f425-1214-9feac772cbbb?t=1576676955533)
![modulos transparencia3](/documents/796003/1386293/Icono_economico%2C+contratos+y+convenios3+%285%29.png/914373ff-0db2-5330-b000-3aad6f893350?t=1576759091901)
Orders and assignments made to own means
![Documento pdf](/documents/20143/0/ico-document-white.png/020bfd57-5844-c0a8-137e-2723ea54e325?t=1516706311602)
INFORMATION ON SERVICES AND PROCEDURES
![normativa de servicio](/documents/20143/1624685/Dest+color+06_Normativa+servicio.jpg/33024e0b-3a8c-7d46-76e7-7e26ab0ff17c?t=1576667070060)
![modulotransparencia2](/documents/796003/1624517/Icono_economico%2C+contratos+y+convenios2.png/02b0f4ff-0d9f-3810-e3ee-1e8fa366c01c?t=1576758925817)
Services and procedures
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![quejas y reclamaciones](/documents/20143/1624688/Dest+Color+07_morado.jpg/12d1b13b-8226-b035-a755-a097657bc033?t=1576675879854)
![modulotransparencia2](/documents/796003/1624517/Icono_economico%2C+contratos+y+convenios2+%281%29.png/c333b4bf-0576-ac3c-bae1-f7981c0d0072?t=1576758925897)
Claims and complaints
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![normativa tecnica](/documents/20143/1624691/Dest+color+04_Normativa+tecnica_azul.jpg/fc910237-cb03-1c0a-0425-8c55a3c38737?t=1576675908058)
![modulotransparencia2](/documents/796003/1624517/Icono_economico%2C+contratos+y+convenios2+%282%29.png/6dc7b7cb-d5cb-0b9e-1586-7807c8b156d3?t=1576758925957)
Technical regulations
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![normativa de servicio](/documents/20143/1624685/Dest+color+06_Normativa+servicio.jpg/33024e0b-3a8c-7d46-76e7-7e26ab0ff17c?t=1576667070060)
![modulotransparencia2](/documents/796003/1624517/Icono_economico%2C+contratos+y+convenios2.png/02b0f4ff-0d9f-3810-e3ee-1e8fa366c01c?t=1576758925817)
Services and procedures
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![quejas y reclamaciones](/documents/20143/1624688/Dest+Color+07_morado.jpg/12d1b13b-8226-b035-a755-a097657bc033?t=1576675879854)
![modulotransparencia2](/documents/796003/1624517/Icono_economico%2C+contratos+y+convenios2+%281%29.png/c333b4bf-0576-ac3c-bae1-f7981c0d0072?t=1576758925897)
Claims and complaints
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
![normativa tecnica](/documents/20143/1624691/Dest+color+04_Normativa+tecnica_azul.jpg/fc910237-cb03-1c0a-0425-8c55a3c38737?t=1576675908058)
![modulotransparencia2](/documents/796003/1624517/Icono_economico%2C+contratos+y+convenios2+%282%29.png/6dc7b7cb-d5cb-0b9e-1586-7807c8b156d3?t=1576758925957)
Technical regulations
![enlace-externo](/documents/20143/0/external-link-16.png/1933746f-80a3-f33d-8174-6b0d03c522a4?t=1513858504306)
CANAL KEY FIGURES
Supplying
![flecha desplegable](/documents/20143/0/flecha-desplegable.png/be31d062-1673-2fb2-af11-683ee79e6a77?t=1505834228777)
![](/documents/20143/34684752/Water+supplying+2024_ENG.jpg/dfbe7226-4efb-3330-f7b0-872cdfb34e34?t=1717409784158)
Sanitation
![flecha desplegable](/documents/20143/0/flecha-desplegable.png/be31d062-1673-2fb2-af11-683ee79e6a77?t=1505834228777)
![](/documents/20143/34684752/Sanitation+2024_ENG.jpg/c4956f54-1dec-1800-0074-0635a7c385c9?t=1717409783679)
Reclaimed water
![flecha desplegable](/documents/20143/0/flecha-desplegable.png/be31d062-1673-2fb2-af11-683ee79e6a77?t=1505834228777)
![](/documents/20143/34684752/Reclaimed+water+2024_ENG.jpg/a1d4044c-631b-e6b6-0243-6aa8010eb73c?t=1717409783285)
Energy Generation
![flecha desplegable](/documents/20143/0/flecha-desplegable.png/be31d062-1673-2fb2-af11-683ee79e6a77?t=1505834228777)
![](/documents/20143/34684752/Energy+2024_ENG.jpg/6b7f2b03-d298-fcfe-c572-420102549175?t=1717415310362)
Clients
![flecha desplegable](/documents/20143/0/flecha-desplegable.png/be31d062-1673-2fb2-af11-683ee79e6a77?t=1505834228777)
![](/documents/20143/34684752/Clients+2024_ENG.jpg/3b5619e9-a36b-64e0-4f63-81e827fb259e?t=1717409784599)
Economic and financial figures
![flecha desplegable](/documents/20143/0/flecha-desplegable.png/be31d062-1673-2fb2-af11-683ee79e6a77?t=1505834228777)
![](/documents/20143/34684752/Financial+Data+2024_ENG.jpg/f5316dfb-4b76-be46-c693-059d601566a6?t=1717409785036)
TRANSPARENCY MAILBOX
Send a query![](/documents/796003/833356/JPG+TOOGLE-03+%281%29.jpg/540beaaa-fbdd-4f46-464a-716e29e9a1ee?t=1620283359181)
10 COMMITMENTS AS CLEAR AS MADRID'S WATER
As we want to speak to you clearly and offer you more solutions for your needs, we have taken another step in our relationship with you. We assume 10 commitments with which to continue providing you with a quality, fair and transparent service. 10 commitments as clear as the water of Madrid.
CANAL IN 60 SECONDS
The care of our rivers begins in thewaste water treatment plants and continues in our laboratory in Majadahonda, where we analyze the water that we return to the rivers. Julio Rodrigo explains what the analysis of treated waste water consists of and why it is so important for the environment.